Privacy & Cookie Policy

Last updated: 23 July 2026

1. Introduction

Oakfield Decoration (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal data when you visit oakfielddecoration.co.uk (the “Site”), and how we use cookies and similar technologies. It is written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and the Privacy and Electronic Communications Regulations (PECR).

Who we are

Oakfield Decoration

15 Oakfield Gardens, Greenford, UB6 8SD

Telephone: 0208 528 3488

Email: info@oakfielddecoration.co.uk

We are the data controller responsible for your personal data collected through this Site.

2. Information We Collect

We collect personal data in the following ways:

  • Contact form submissions: when you use our contact form we collect your name, email address, and the message or comment you provide, so we can respond to your enquiry.
  • Telephone and email enquiries: if you contact us directly by phone or email, we collect the details you provide, such as your name, contact details, and enquiry information.
  • Automatically collected data: when you browse the Site, certain technical information may be collected automatically, such as your IP address, browser type, device type, pages visited, and referring website, generally via cookies and similar technologies (see Section 6).

3. How We Use Your Information

We use the personal data we collect to:

  • Respond to enquiries and provide quotes for our painting and decorating services
  • Communicate with you about our services
  • Maintain records of our correspondence with clients and prospective clients
  • Improve and maintain the Site, including understanding how visitors use it
  • Comply with our legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Legitimate interests: to respond to enquiries, provide quotes, and operate and improve our business and Site.
  • Contract: where processing is necessary to take steps prior to entering into a contract with you, or to perform a contract for decorating services.
  • Consent: for non-essential cookies and similar technologies, and for any marketing communications, where consent is the applicable basis.
  • Legal obligation: where we need to process data to comply with the law, for example accounting and tax requirements.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who help us operate our business and Site, including:

  • Our website hosting and support provider, Infoserve, who hosts the Site and its underlying WordPress infrastructure
  • WPForms (form plugin provider), which processes contact form submissions on our behalf
  • Analytics providers, such as Google Analytics, where enabled, to help us understand Site usage
  • Professional advisers and service providers, such as accountants, where necessary to run our business
  • Law enforcement or regulators, where we are required to do so by law

Some of these providers may process data on servers located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.

6. Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to website owners.

Types of cookies we use

  • Strictly necessary cookies: required for the Site to function correctly, for example enabling page navigation and secure form submission. These cannot be switched off.
  • Functional cookies: allow the Site to remember choices you make and provide enhanced features.
  • Analytics cookies: help us understand how visitors interact with the Site by collecting information anonymously, where enabled and where you have given consent.

Cookies used on this Site

The table below sets out the main cookies and similar technologies that may be used on this Site. This list may be updated from time to time as the Site’s tools and plugins change.

Cookie / Technology Type Purpose Duration
wordpress_test_cookie Strictly necessary Checks whether your browser has cookies enabled so the site functions correctly. Session
PHPSESSID Strictly necessary Maintains your session while browsing and submitting forms on the site. Session
wpforms_* Strictly necessary / Functional Used by the site’s contact form (WPForms) to process submissions and prevent spam. Session to 30 days
_ga, _ga_*, _gid Analytics (if enabled) Set by Google Analytics to distinguish users and report on how visitors use the site. Up to 2 years
Google Fonts Functional Loads web fonts used in the site design. No cookie is set, but your browser contacts Google’s servers to fetch font files. N/A

 

Managing cookies

Where cookies are not strictly necessary, we will ask for your consent via a cookie banner before they are set. You can change or withdraw your consent at any time using the cookie settings tool on the Site, where available.

You can also control and delete cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that blocking some types of cookies may affect the functionality of the Site. For guidance on managing cookies in your browser, visit:

www.aboutcookies.org

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact form enquiries and related correspondence are typically retained for as long as needed to manage the client relationship or respond to the enquiry, and are then deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to be informed about how your data is used
  • The right of access to the personal data we hold about you
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure of your personal data in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to data portability
  • The right to object to processing based on legitimate interests
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 1. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has not been handled in accordance with the law.

The ICO can be contacted at ico.org.uk or by telephone on 0303 123 1113.

9. Children’s Privacy

This Site is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Security

We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “last updated” date.

12. Contact Us

If you have any questions about this policy or how we handle your personal data, please contact us:

Oakfield Decoration

15 Oakfield Gardens, Greenford, UB6 8SD

Telephone: 0208 528 3488

Email: info@oakfielddecoration.co.uk